PRIVACY
POLICY

1. Introduction

This privacy policy sets out how Made by Smidge, a trading name of Suncamper Pty Ltd (ABN 11 000 265 403), part of the Suncamper Group, collects, uses, discloses, and protects your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

By using our website at madebysmidge.com or engaging with our services, you consent to the collection and use of your personal information as described in this policy.

2. What Information We Collect

We may collect the following types of personal information:

• Name (first and last)
• Email address
• Phone number
• Postal or delivery address
• Vehicle and towing details (where relevant to your enquiry)
• Details of products or services you have enquired about or purchased
• Any other information you provide to us through our contact forms, quote builder, phone calls, emails, or in person

We may also collect non-personally identifiable information such as browser type, operating system, device information, and website usage data through cookies and analytics tools (see Section 7).

3. How We Collect Information

We collect personal information in the following ways:

• When you submit a contact or enquiry form on madebysmidge.com
• When you use our online quote builder and submit your details
• When you phone, email, or visit us in person
• When you subscribe to our mailing list or marketing communications
• When you interact with us on social media
• Through cookies and analytics tools when you browse our website

4. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide quotes
• To process and fulfil orders for our products
• To communicate with you about your order, build progress, or delivery
• To send you marketing and promotional materials (where you have opted in or where we are otherwise permitted to do so)
• To improve our products, services, and website
• To comply with our legal and regulatory obligations
• For internal record-keeping and administration

5. Disclosure of Your Information

We may share your personal information with the following parties where necessary to provide our services:

• Other entities within the Suncamper Group
• Our authorised dealers and distribution partners
• Third-party service providers who assist us with IT, marketing, communications, and business operations (see Section 7)
• Professional advisers including lawyers, accountants, and insurers
• Government and regulatory authorities where required by law

We will not sell, rent, or trade your personal information to any third party for their own marketing purposes without your explicit consent.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes using secure hosting, encrypted connections (HTTPS), and access controls on our systems.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Third-Party Services & Cookies

We use the following third-party services in the operation of our website and business:

Google Analytics 4

We use Google Analytics 4 (GA4) for website analytics and traffic measurement. GA4 collects anonymised data about how visitors interact with our website, including pages visited, time on site, and referring sources. This data helps us understand how our website is used and improve the experience for visitors. Google may process this data on servers located outside of Australia. For more information, see Google’s Privacy Policy.

ActiveCampaign

We use ActiveCampaign for email marketing and customer relationship management (CRM). When you submit a contact form or quote request on our website, your name, email address, and phone number are stored in ActiveCampaign. This information may be used for follow-up communications relating to your enquiry, as well as marketing communications about our products and services. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email, or by contacting us directly.

Cookies

Our website uses cookies for analytics purposes. Cookies are small text files stored on your device that help us understand how visitors use our website. You can disable cookies in your browser settings at any time. Please note that disabling cookies may affect your experience on our website.

8. Access and Correction

You have the right to request access to the personal information we hold about you, and to request that we correct any inaccurate, out-of-date, incomplete, or misleading information. To make a request, please contact us using the details in Section 11.

We will respond to your request within a reasonable timeframe. In some cases, we may need to verify your identity before providing access to your information.

9. Marketing Communications

Where you have opted in to receive marketing communications, or where we are otherwise permitted to contact you, we may send you emails, SMS messages, or other communications about our products, services, events, and promotions.

You can opt out of receiving marketing communications at any time by clicking the unsubscribe link in any marketing email, or by contacting us directly. We will process your request promptly, though please allow a reasonable period for the change to take effect.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this privacy policy, wish to make a complaint, or would like to request access to or correction of your personal information, please contact us:

If you are not satisfied with how we have handled your complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.